Help centre

Pick a username from the claim form. Names with 3–24 characters are free. One and two character names are one-time purchases and are reserved while you check out. You create your account before the name goes live.

Sign in and open Customize. Add an avatar, background, bio, social links and links, then tune the layout and colours. Changes save to your account as you edit.

Your page lives at ykwim.xyz/yourname. The dashboard has a view page link and a share panel with your URL.

Avatar and shape, background image, bio, socials, links, accent colour, card layout, plate material, display font, music, name and badge alignment, and the view counter. Badge visibility and badge circles are managed from Badges.

Typewriter text, name effects, follow-mouse tilt, animated avatars and backgrounds, custom pointers, cursor trails and click effects are included with Premium. Free profiles use static media and the system pointer. Unlock them from Premium.

Static avatars and backgrounds accept PNG, JPEG, WEBP and AVIF. Premium adds animated GIF, MP4, WebM and MOV media. Videos are converted in your browser before upload, so keep the tab open until it finishes. Animated media is muted and loops.

Animated media is a Premium feature. If Premium is not active, the page falls back to the drawn scene and a letter avatar. The file stays on your profile so it can return when Premium is active again.

• Typewriter bio animation.
• Name effects such as rainbow, glow, pulse, neon and wobble.
• Follow-mouse tilt on the profile card.
• Animated avatar and background media.
• Custom pointer styles, cursor trails and click effects.
• The optional Premium badge next to your name.

No. Premium is a one-time purchase. Image hosting is a separate monthly plan.

Open Badges and toggle Premium. The badge only appears while Premium is active.

Custom badges cost $10 one-time. Open Badges, upload a transparent PNG, name the badge, and choose PNG or themed SVG. You will see both previews before paying.

No. The name, artwork and PNG/SVG choice are permanently locked after purchase. You can only show or hide the badge. Check both previews carefully before checkout.

Three to twenty-four character names are free. One-character names are $15 and two-character names are $5. Both are one-time purchases.

Free accounts include one URL. Premium includes three. Additional URL slots cost $1 each and are bought from URLs. Every URL has independent settings and its own view counter; use the selector in the dashboard sidebar to switch which URL you are editing.

When adding a URL you can mirror an existing profile. This copies its current settings once; the new URL can then be edited independently.

Yes, from Settings. The new name must be available and follow the same length rules. If it is a one or two character name, the one-time purchase must already be attached to your account.

No. Names are unique. Reserved names such as dashboard, api and help cannot be claimed.

Open Premium and use manage billing. The Stripe portal handles payment details, invoices and cancellation. Cancellation takes effect at the end of the current paid period.

Invoices and receipts are available in the billing portal and on the Premium page.

Your account stays active and your profile remains online. The storage quota returns to the free limit at the end of the billing period.

Use forgot password. If the email exists, a reset link is sent. The link expires, so request a new one if it stops working.

Open Settings and use sign out. If you are on a shared device, sign out before leaving.

New accounts must accept the terms and privacy policy. The dashboard stays locked until that is done.

Conversion happens in your browser in real time, so a 20-second clip can take roughly 20 seconds. Keep the tab open. If the browser cannot create WebM, the original file is sent instead.

Check the file type and size. Free avatars accept images up to 2 MB and backgrounds up to 8 MB. Premium video limits are 8 MB for avatars and 20 MB for backgrounds. Animated uploads require Premium.

Browsers block audio until you interact with the page. Open your profile and click click to enter, then use the play control. Check the track is still in your library from Customize.

Reload the public page, not just the dashboard preview. If the dashboard shows a save error, the change did not reach the server. Large pasted data and oversized uploads are rejected.

Email support@ykwim.xyz with your username and what you tried. Do not send passwords or full card details.